Privacy Policy

Last Updated: February 2026

Home Care Helpers USA (“we,” “our,” or “us”) is committed to protecting the privacy of our clients, caregivers, and anyone who communicates with our business. This Privacy Policy explains how we collect, use, store, and protect personal information, including information collected through SMS/text messaging.

We may collect the following types of information:

• Name
• Phone number
• Email address
• Home address (for service purposes)
• Information you provide when contacting us
• Communication history, including text messages

We only collect information necessary to provide home care services, respond to inquiries, or communicate with clients and their families.

We use personal information to:

• Provide home care services
• Communicate with clients, caregivers, and family members
• Send appointment reminders, service updates, or scheduling information
• Respond to questions or requests
• Improve our services and customer experience

We do not use your information for unrelated marketing purposes.

SMS Message Consent:

When you opt in to receive SMS communications from Home Care Helpers USA ,we collect your phone number and any other necessary information to communicate with you via text messages. This information is not shared with third parties for marketing purposes. We respect your privacy and are committed to keeping your data secure.

SMS Message Frequency & Fees:

The frequency of SMS messages may vary based on the type of communication you are receiving. Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

SMS Opt-In:

By providing your phone number and opting in, you agree to receive text messages from this organization. Message and data rates may apply. Message frequency varies.

SMS Opt-Out:

If you are receiving text messages from us and wish to stop receiving or Opt-out, simply respond with either “STOP” to the number from which you received the message. Once we receive your message, you will no longer receive further text messages from us.

SMS Privacy Policy:

Home Care Helpers USA maintains strict privacy policies, ensuring that personal information of our users and members is not shared, sold, rented, released, or traded to third parties for marketing/promotional purposes without prior consent or a legal obligation. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. No mobile opt-in data will be shared with third parties.

We do not sell, rent, or share personal information with third parties for marketing purposes.

We may share information only when necessary to:

• Provide home care services
• Comply with legal or regulatory requirements
• Communicate with authorized family members or caregivers (with consent)

All third‑party partners are required to protect your information.

We take reasonable administrative, technical, and physical measures to protect personal information from unauthorized access, disclosure, or misuse.

While no system is completely secure, we follow industry standards to safeguard your data.

You may request to:

• Update or correct your information
• Access the information we have on file
• Withdraw consent for communication

To make a request, contact us using the information below.

We do not knowingly collect personal information from children under 13 without parental or guardian consent.

If you have questions about this Privacy Policy or how your information is used, please contact us:

Home Care Helpers USA 

1004 29th Avenue North, Unit C

Myrtle Beach, SC 29577

Phone: 843‑213‑0800 

Email: info@homecarehelpersusa.com